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Napa-Sonoma SBDC

Aug 11 2:00 pm — 3:30 pm

Building Customer Loyalty through Great Customer Service

Event Details

Customer loyalty is the key driver of growth and a key differentiator for businesses.

This workshop discusses the how the customer experience should be woven into the very fiber of your business. Identify your mission and goals, craft and align your customer experience vision, implement best practices, and create a winning customer experience framework.

About the Presenter

John Degaetano

John DeGaetano is a former bank executive with a strong background in management and leadership. DeGaetano has extensive experience in administration, marketing, sales business planning, operations, project management and financial analysis.

John served as First Vice President and Regional Manager for a community bank in the Bay Area where he played a major role in the bank’s growth development. John, a graduate of Ohio University, earned the national designation Northern California’s State Star for his outstanding performance in assisting small businesses.

John is a certified NxLevel instructor in addition to advising new and existing business owners in the areas of business planning, finance, sales, and disaster planning. He is also the author of several books related to business planning, and lending.

This workshop is in partnership with the Russian River Chamber of Commerce.